Cancellation policy

Cancellation Policy for Purchase Options

Purchase Options:
We offer various purchase options for our products, including pre-orders, backorders, and custom orders.

Cancellation Period:
You have the right to cancel your purchase option within 24 hours from the date of your order.

Cancellation Procedure:
a. To cancel your purchase option, please contact our customer service team within the 24-hour cancellation period at info@white-cherry.de.
b. Provide your order details, including the order number and the specific purchase option you wish to cancel.
c. Our customer service team will guide you through the cancellation process and provide further instructions.

Refunds:
a. If your purchase option is successfully canceled within the 24-hour cancellation period, a refund will be processed to your original payment method.
b. Processing times for refunds may vary depending on your payment method and financial institution.

Non-Cancellable Purchase Options:
Certain purchase options, such as custom orders, tailored, or personalized items, may not be cancellable due to their unique nature. Please review the product description or contact our customer service team for more information.

Changes to Purchase Options:
a. If you wish to make changes to your purchase option (e.g., change size, color, or variant), please contact our customer service team as soon as possible.
b. Changes to purchase options are subject to availability and may not be possible once the order has been processed.

Contact Information:
If you have questions or concerns regarding the cancellation of your purchase option, please contact our customer service team at info@white-cherry.de.

Changes to the Cancellation Policy:
We reserve the right to update or change this cancellation policy at any time without prior notice. It is your responsibility to review this policy regularly. By shopping at white-cherry.de, you agree to this return policy.